Gold is our comprehensive support and maintenance program for Fluke Networks products and accessories. It provides a premium level of support to minimise business downtime and ensure a high return on your investment. Gold Support members enjoy the following privileges:
Calibration with Loaner Units
Gold support includes one calibration per year at no charge at one of thirteen worldwide Authorised Fluke Service Centres. By scheduling your calibration in advance (six weeks recommended), you’ll receive a loaner unit, eliminating any downtime.
Your units will be precisely calibrated to factory specifications (traceable calibration certificate provided – calibration data is available at additional charge) using the full battery of proprietary Fluke Networks test procedures, adjusted/repaired as necessary with genuine repair parts, software and firmware updates applied. Typical turnaround time for a calibration is five working days. If a loaner is not required or calibration cannot be scheduled in advance, Gold customers may opt to instead receive a shipping way-bill plus first-on-bench priority, for reduced turnaround time.
Repair with Loaner Units
Unlimited, no-hassle, no-charge repair services including labour, parts and shipping with first-on-bench priority. A loaner unit or replacement unit will be provided during repair to minimise downtime.
Parts and accessories that shipped with your unit and have been qualified as defective or faulty by our technical assistance center will be replaced free of charge during the term of your Gold membership.
24×7 technical support
Extended the expertise of your staff. Gold support includes priority access to our world class technical assistance center (TAC) via members-only phone numbers. Our centres in Eindhoven (NL) and Seattle, WA (USA) employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.
Fleet Gold Program
Fluke Networks customers that have a large volume of copper or fibre products may be eligible for our Fleet Gold Support program. Fleet Gold Support is reserved for customers and partners that have displayed a commitment to maintaining their Fluke Networks equipment to the highest industry standards. Ask your Gold Support Sales Specialist about Fleet Gold.